Ruby releases their 2023 Call Trends report

By Ruby

Find out how lead opportunities over the phone are on the rise.

Wondering where that next customer or client will come from?  The answer is on your desk or in your pocket. You may even be using it right now: your phone.  In fact, over the last five years, lead opportunities over the phone have increased by nearly 10%. That’s according to Ruby’s 2023 call trends report. 

This report is a detailed analysis of 62 million phone calls, with insights into changing caller expectations, sentiment, behaviors, and more. You’ll learn: 

  • How to convert callers into customers 
  • What’s behind an increase in challenging calls 
  • The fall—and rise—of robocalls 
  • How the workweek and busy seasons are changing 
  • And more

Discover why the phone is the most important channel for winning and retaining business—and how you can leverage your business line to do more of both.

You can learn a lot from 62 million customer calls—literally. Ruby’s 2023 call trends report explores five years’ worth of customer conversations to show you what’s happening in your industry, what trends you should be paying attention to, and what steps your business can take today to secure long-term success. 

Check it out! 

Use promo code RCAW for 3% off Ruby!

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